US Conferencing Service Frequently Asked Questions
Toll Free Access #__________
Conference Code___________
PIN (3 digit)_____________

General FAQs

  1. How do I know that my conference account is secure and that no one will use it without my authorization?
  2. Can participants join the call if the conference moderator is not on yet?
  3. Can I add international participants to my conference call?
  4. What if I'm having a problem getting on the conference call?
  5. What is USConferencing's Web Conferencing?

Audio Conferencing FAQs

  1. What is the conference room?
  2. Do I have to be a moderator to view the conference room?
  3. Can I add participants to the conference from the web site?
  4. How does that work?
  5. What is a sidebar?
  6. Why would I use a sidebar?
  7. Can I end the conference from the web?
  8. How do I mute a participant?
  9. How do I un-mute a participant?
  10. Can I mute everyone in the conference at once?
  11. How do I put a participant on hold?
  12. How do take a participant off hold?
  13. Can I put everyone in the conference on hold at once?
  14. Can I remove a participant from the conference from the web site?
  15. How do I change a participant's name? The call name?
  16. I'm the moderator. If I leave the conference room, will it end the conference call?

Web Conferencing FAQs

  1. What is USConferencing's Web Conferencing?
  2. What are my System Requirements?
  3. What are my Network Requirements?



1. How do I know that my conference account is secure and that no one will use it without my authorization? As the account holder & conference moderator, your conference account will always be secure as long as you don't give out your 3-digit PIN (3 digit)...so keep it safe and never share it with anyone you don't want to have access to it.

2. Can participants join the call if the conference moderator is not on yet?
No, participants are not able to join a call until the moderator has opened the conference call and entered their PIN (3 digit).

3. Can I add international participants to my conference call?
Yes, to add a participant outside the U.S. to your conference call, you may either have that participant call in to our US toll based International access number 213-341-0862 or you may dial out to that person through our Web Enhanced Calling mode.

If you are having the party call in, then the party will call the US based dial in number of 213-341-0862 and at the voice prompt enter your conference code. The party will then be placed on the active conference call. Please note that that 213-341-0862 is a toll based number and the party calling in will pay normal toll charges for calls to the United States.

For instructions on adding a caller through Our Web Enhanced Conferencing mode please see "To Make a Call Using Web Enhanced Mode" on the Instructions page.

4. What if I'm having a problem getting on the conference call?
If you experience a problem accessing your conference call, it could be because the conference moderator is not yet on the call. You will need to call back into the call after the moderator has joined. If you are the conference moderator and are experiencing a problem, please hang up and try the call again. If you are still having difficulties, please call Customer Service at 1-800-343-1298 for further assistance.

5. What is the conference room?
This page displays real time, interactive information about your conference call. The conference moderator controls the conference from this page.

6. Do I have to be a moderator to view the conference room?
No, participants are not able to join a call until the moderator has opened the conference call and entered their PIN (3 digit).

7. Can I add participants to the conference from the web site? Yes.

8. How does that work?
Clicking on the “Add Participant” link will open a new window, which you can use to add a new participant to the conference. Enter the name and phone number of the person you want to add, choose your sidebar options and click “add participant”. Entering the name is optional.

Note: When adding participants to a call you may "add with a Sidebar" or not. Adding them in Sidebar is the default setting. If you add a participant "with Sidebar" please notify all other participants currently on a conference call that you are adding someone else and that they can continue among themselves, but that you will be muted from the call for a moment. When you have successfully connected with the party you are calling you will see a message "You are currently sidebarred with "party name" - you will need to press the ACCEPT button to place them on the conference call and return you to the conference call. Alternately, you may add a party without using the Sidebar function by unchecking the box "add with sidebar."

9. What is a sidebar?
Sidebar is one of the options a moderator has when adding a new participant from the web site. It removes the moderator temporarily from the main conference so he/she can talk with the new participant before adding them to the conference.

10. Why would I use a sidebar?
There are several reasons. If the party you are trying to reach has an extension or has no direct outside phone number, or if you are not sure if they are actually near their phone, you must add with sidebar. If you are having trouble adding them via direct dialing, you should try adding with sidebar to see if the number is correct or there is trouble with the line, etc.

11. Can I end the conference from the web?
The moderator can, by clicking the "End Conference" link on the conference room page. This will end the conference and hang up all the participants.

12. How do I mute a participant?
Click on the mute button in that participant's row on the conference room page. It will go from a mute button to an un-mute button to indicate they are muted. The participant will no longer be heard on the conference call.

13. How do I un-mute a participant?
Just click on the un-mute button and they will be un-muted. The button will return to the original mute button to indicate they are not muted.

14. Can I mute everyone in the conference at once?
Click the “Mute All” link on the toolbar and every participant in the conference except the moderator will be muted.

15. How do I put a participant on hold?
Click on the “hold” button in that participant’s row on the conference room page. It will go from a hold button to the un-hold button to indicate they are on hold.

16. How do take a participant off hold?
Just click on the un-hold button and they will be put back on the conference call. The button will return to the original hold button to indicate they are not on hold.

17. Can I put everyone in the conference on hold at once?
Click the “hold all” link in the toolbar and every participant in the conference except the moderator will be put on hold.

18. Can I remove a participant from the conference from the web site?
Yes. Click on the remove button on the row of the participant you would like removed. The row will be highlighted grey to indicate they have been removed from the call.

19. How do I change a participant's name? The call name?
You can change the names of any of the participants or the name of the call itself by clicking on the name that you wish to change.

20. I'm the moderator. If I leave the conference room, will it end the conference call?
No. You can leave and re-enter the conference room as often as you like and the conference call will not be affected. You just won't be able to control the conference unless you are logged in to the conference room page itself.

21. How do I know that my conference account is secure and that no one will use it without my authorization?
As the account holder & conference moderator, your conference account will always be secure as long as you don't give out your 3-digit PIN (3 digit)...so keep it safe and never share it with anyone you don't want to have access to it

22. Can participants join the call if the conference moderator is not on yet?
No, participants are not able to join a call until the moderator has opened the conference call and entered their PIN (3 digit).
23. Can I add international participants to my conference call?
Yes, to add a participant outside the U.S. to your conference call, you may either have that participant call in to our US toll based International access number 213-341-0862 or you may dial out to that person through our Web Enhanced Calling mode.

If you are having the party call in, then the party will call the US based dial in number of 213-341-0862 and at the voice prompt enter your conference code. The party will then be placed on the active conference call. Please note that that 213-341-0862 is a toll based number and the party calling in will pay normal toll charges for calls to the United States.

For instructions on adding a caller through Our Web Enhanced Conferencing mode please see "To Make a Call Using Web Enhanced Mode" on the Instructions page.

24. . What if I'm having a problem getting on the conference call?
If you experience a problem accessing your conference call, it could be because the conference moderator is not yet on the call. You will need to call back into the call after the moderator has joined. If you are the conference moderator and are experiencing a problem, please hang up and try the call again. If you are still having difficulties, please call Customer Service at 1-800-343-1298 for further assistance.

25. What is the conference room?
This page displays real time, interactive information about your conference call. The conference moderator controls the conference from this page.

26. Do I have to be a moderator to view the conference room?
No, participants are not able to join a call until the moderator has opened the conference call and entered their PIN (3 digit).

27. Can I add participants to the conference from the web site?
Yes.

28. How does that work?

Clicking on the "Add Participant" link will open a new window, which you can use to add a new participant to the conference. Enter the name and phone number of the person you want to add, choose your sidebar options and click "add participant". Entering the name is optional.

Note: When adding participants to a call you may "add with a Sidebar" or not. Adding them in Sidebar is the default setting. If you add a participant "with Sidebar" please notify all other participants currently on a conference call that you are adding someone else and that they can continue among themselves, but that you will be muted from the call for a moment. When you have successfully connected with the party you are calling you will see a message "You are currently sidebarred with "party name" - you will need to press the ACCEPT button to place them on the conference call and return you to the conference call. Alternately, you may add a party without using the Sidebar function by unchecking the box "add with sidebar."

29. What is a sidebar?
Sidebar is one of the options a moderator has when adding a new participant from the web site. It removes the moderator temporarily from the main conference so he/she can talk with the new participant before adding them to the conference.

30. Why would I use a sidebar?
There are several reasons. If the party you are trying to reach has an extension or has no direct outside phone number, or if you are not sure if they are actually near their phone, you must add with sidebar. If you are having trouble adding them via direct dialing, you should try adding with sidebar to see if the number is correct or there is trouble with the line, etc.

31. Can I end the conference from the web?
The moderator can, by clicking the "End Conference" link on the conference room page. This will end the conference and hang up all the participants.

32. How do I mute a participant?
Click on the mute button in that participant's row on the conference room page. It will go from a mute button to an un-mute button to indicate they are muted. The participant will no longer be heard on the conference call.

33. How do I un-mute a participant?
Just click on the un-mute button and they will be un-muted. The button will return to the original mute button to indicate they are not muted.

34. Can I mute everyone in the conference at once?
Click the "Mute All" link on the toolbar and every participant in the conference except the moderator will be muted.

35. How do I put a participant on hold?
Click on the "hold" button in that participantŐs row on the conference room page. It will go from a hold button to the un-hold button to indicate they are on hold.

36. How do take a participant off hold?
Just click on the un-hold button and they will be put back on the conference call. The button will return to the original hold button to indicate they are not on hold.

37. Can I put everyone in the conference on hold at once?
Click the "hold all" link in the toolbar and every participant in the conference except the moderator will be put on hold.

38. Can I remove a participant from the conference from the web site?
Yes. Click on the remove button on the row of the participant you would like removed. The row will be highlighted grey to indicate they have been removed from the call.

39. How do I change a participant's name? The call name?
You can change the names of any of the participants or the name of the call itself by clicking on the name that you wish to change.

40. I'm the moderator. If I leave the conference room, will it end the conference call?
No. You can leave and re-enter the conference room as often as you like and the conference call will not be affected. You just won't be able to control the conference unless you are logged in to the conference room page itself.

41. What is USConferencing's Web Conferencing?

US Conferencing's Web Conferencing is a powerful, yet simple to use tool for securely displaying and orchestrating real-time presentations on the Internet. It provides the most common features needed for web presentations and requires minimal training and support. With US Conferencing Web Conferencing you can quickly share anything from your computer with people anywhere in the world.

US Conferencing Web Conferencing is reservation-less, starts quickly and has a simple sign-in process. Your presentations can be planned or started on-the-fly. There's no need to reserve anything. Use with an audio conferencing service is optional -- US Conferencing Web Conferencing is useful for the bulk of those typical, one-to-one telephone calls. It's perfectly suited to ad-hoc meetings where simplicity and flexibility are required.

Presentations can consist of anything you might want to share from a computer. Microsoft PowerPoint™, Word™ or Excel™ documents can be published and reviewed. Conduct web tours, demonstrate Web services or leverage online content during presentations. Easily share desktop applications for real-time software demonstrations and application training. Take pictures of anything on your desktop and have them instantly appear on participants' screens.

US Conferencing Web Conferencing is flexible and secure. Joining US Conferencing Web Conferencing presentations requires only a browser and an Internet connection. Users can join from any computer or web appliance (Windows, Macintosh, Linux, UNIX, Solaris) and there is nothing to download or install, eliminating the security and configuration problems often encountered with web conferencing tools. All communications are encrypted with 128 bit SSL to keep presentations confidential.

Conferencing functions and tools are easily accessed through a simple Toolbar and Attendee Roster. From the Toolbar a Moderator controls the presentation and determines what participants see in their own conference windows

42. What are my System Requirements?

US Conferencing Web Conferencing conferences are accessible from most modern computer systems and browsers. Basic presentation features such as Document Publishing require absolutely no downloads for any conference Participants making conference setup fast, easy and problem free. For more advanced features such as Application Sharing small ActiveX or Java applets are required and are downloaded when necessary. To ensure success we recommend that all users complete the US Conferencing Web Conferencing System Check before hosting or attending a US Conferencing Web Conferencing conference. The standard requirements for joining conferences and additional requirements for specific activities are described.

Joining Conferences
For Moderators and Participants to join conferences their systems must meet the following basic system requirements. Some conferencing activities require additional capabilties which are outlined below.

Document Publishing
No downloads or plug-ins are required for presentations limited to Document Publishing. Only the basic system requirements must be met by Moderators and Participants.

Application & Desktop Sharing
To share applications or desktops the sharing system must meet the following requirements in addition to the basic system requirements:

Screen Viewing & Controlling
To view or control shared screens viewer systems must include a Java Virtual Machine (JVM) and must allow Java applets to run. Participants using Windows XP operating systems should obtain and install the latest service pack update from Microsoft. Microsoft initially shipped Windows XP without support for Java but subsequent service pack releases include Microsoft's Java Virtual Machine (JVM). If participants with Windows XP do not install a service pack update or a stand-alone JVM, they will be unable to view shared screen content. JVMs from Sun Microsystems are available at: http://www.java.com

Systems running Windows XP should be updated with the latest service packs from Microsoft. These service packs and patches which include numerous bug fixes and security fixes can be obtained from the following site: Windows XP Service Pack1.

For more information about Java support in Microsoft Windows XP visit: http://www.microsoft.com/java/xp.htm

Note: Participants can validate their browsers using the System Check Tool. This tool is usually available from the Join Page and it's also available from the Related Links panel on the left of each User Help page.

What are my Network Requirements?
US Conferencing Web Conferencing is designed to work on public and private networks with firewall and proxy servers and no special network configuration is required. Standard HTTP or HTTPS ports are used for communications between Moderators, servers and participants.

By default, all US Conferencing Web Conferencing conferences are secure and confidential. All web communications are encrypted using SSL (Secure Socket Layer) through the HTTPS protocol. Most web browsers provide a visual indicator when the connection is secure. This indicator is usually found at the bottom of the browser window in the form of a lock icon.