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US Conferencing Frequently Asked Questions
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General FAQs

  1. How do I know that my conference account is secure and that no one will use it without my authorization?
  2. Can participants join the call if the conference moderator is not on yet?
  3. Can I add international participants to my conference call?
  4. What if I'm having a problem getting on the conference call?
  5. What is USConferencing's Web Conferencing?

Audio Conferencing FAQs

  1. What is the conference room?
  2. Do I have to be a moderator to view the conference room?
  3. Can I add participants to the conference from the web site?
  4. How does that work?
  5. What is a sidebar?
  6. Why would I use a sidebar?
  7. Can I end the conference from the web?
  8. How do I mute a participant?
  9. How do I un-mute a participant?
  10. Can I mute everyone in the conference at once?
  11. How do I put a participant on hold?
  12. How do take a participant off hold?
  13. Can I put everyone in the conference on hold at once?
  14. Can I remove a participant from the conference from the web site?
  15. How do I change a participant's name? The call name?
  16. I'm the moderator. If I leave the conference room, will it end the conference call?


1. How do I know that my conference account is secure and that no one will use it without my authorization? As the account holder & conference moderator, your conference account will always be secure as long as you don't give out your 3-digit PIN (3 digit)...so keep it safe and never share it with anyone you don't want to have access to it.

2. Can participants join the call if the conference moderator is not on yet?
No, participants are not able to join a call until the moderator has opened the conference call and entered their PIN (3 digit).

3. Can I add international participants to my conference call?
Yes, to add a participant outside the U.S. to your conference call, you may either have that participant call in to our US toll based International access number 213-341-0862 or you may dial out to that person through our Web Enhanced Calling mode.

If you are having the party call in, then the party will call the US based dial in number of 213-341-0862 and at the voice prompt enter your conference code. The party will then be placed on the active conference call. Please note that that 213-341-0862 is a toll based number and the party calling in will pay normal toll charges for calls to the United States.

For instructions on adding a caller through Our Web Enhanced Conferencing mode please see "To Make a Call Using Web Enhanced Mode" on the Instructions page.

4. What if I'm having a problem getting on the conference call?
If you experience a problem accessing your conference call, it could be because the conference moderator is not yet on the call. You will need to call back into the call after the moderator has joined. If you are the conference moderator and are experiencing a problem, please hang up and try the call again. If you are still having difficulties, please call Customer Service at 1-800-343-1298 for further assistance.

5. What is the conference room?
This page displays real time, interactive information about your conference call. The conference moderator controls the conference from this page.

6. Do I have to be a moderator to view the conference room?
No, participants are not able to join a call until the moderator has opened the conference call and entered their PIN (3 digit).

7. Can I add participants to the conference from the web site? Yes.

8. How does that work?
Clicking on the “Add Participant” link will open a new window, which you can use to add a new participant to the conference. Enter the name and phone number of the person you want to add, choose your sidebar options and click “add participant”. Entering the name is optional.

Note: When adding participants to a call you may "add with a Sidebar" or not. Adding them in Sidebar is the default setting. If you add a participant "with Sidebar" please notify all other participants currently on a conference call that you are adding someone else and that they can continue among themselves, but that you will be muted from the call for a moment. When you have successfully connected with the party you are calling you will see a message "You are currently sidebarred with "party name" - you will need to press the ACCEPT button to place them on the conference call and return you to the conference call. Alternately, you may add a party without using the Sidebar function by unchecking the box "add with sidebar."

9. What is a sidebar?
Sidebar is one of the options a moderator has when adding a new participant from the web site. It removes the moderator temporarily from the main conference so he/she can talk with the new participant before adding them to the conference.

10. Why would I use a sidebar?
There are several reasons. If the party you are trying to reach has an extension or has no direct outside phone number, or if you are not sure if they are actually near their phone, you must add with sidebar. If you are having trouble adding them via direct dialing, you should try adding with sidebar to see if the number is correct or there is trouble with the line, etc.

11. Can I end the conference from the web?
The moderator can, by clicking the "End Conference" link on the conference room page. This will end the conference and hang up all the participants.

12. How do I mute a participant?
Click on the mute button in that participant's row on the conference room page. It will go from a mute button to an un-mute button to indicate they are muted. The participant will no longer be heard on the conference call.

13. How do I un-mute a participant?
Just click on the un-mute button and they will be un-muted. The button will return to the original mute button to indicate they are not muted.

14. Can I mute everyone in the conference at once?
Click the “Mute All” link on the toolbar and every participant in the conference except the moderator will be muted.

15. How do I put a participant on hold?
Click on the “hold” button in that participant’s row on the conference room page. It will go from a hold button to the un-hold button to indicate they are on hold.

16. How do take a participant off hold?
Just click on the un-hold button and they will be put back on the conference call. The button will return to the original hold button to indicate they are not on hold.

17. Can I put everyone in the conference on hold at once?
Click the “hold all” link in the toolbar and every participant in the conference except the moderator will be put on hold.

18. Can I remove a participant from the conference from the web site?
Yes. Click on the remove button on the row of the participant you would like removed. The row will be highlighted grey to indicate they have been removed from the call.

19. How do I change a participant's name? The call name?
You can change the names of any of the participants or the name of the call itself by clicking on the name that you wish to change.

20. I'm the moderator. If I leave the conference room, will it end the conference call?
No. You can leave and re-enter the conference room as often as you like and the conference call will not be affected. You just won't be able to control the conference unless you are logged in to the conference room page itself.

21. How do I know that my conference account is secure and that no one will use it without my authorization?
As the account holder & conference moderator, your conference account will always be secure as long as you don't give out your 3-digit PIN (3 digit)...so keep it safe and never share it with anyone you don't want to have access to it

22. Can participants join the call if the conference moderator is not on yet?
No, participants are not able to join a call until the moderator has opened the conference call and entered their PIN (3 digit).
23. Can I add international participants to my conference call?
Yes, to add a participant outside the U.S. to your conference call, you may either have that participant call in to our US toll based International access number 213-341-0862 or you may dial out to that person through our Web Enhanced Calling mode.

If you are having the party call in, then the party will call the US based dial in number of 213-341-0862 and at the voice prompt enter your conference code. The party will then be placed on the active conference call. Please note that that 213-341-0862 is a toll based number and the party calling in will pay normal toll charges for calls to the United States.

For instructions on adding a caller through Our Web Enhanced Conferencing mode please see "To Make a Call Using Web Enhanced Mode" on the Instructions page.

24. . What if I'm having a problem getting on the conference call?
If you experience a problem accessing your conference call, it could be because the conference moderator is not yet on the call. You will need to call back into the call after the moderator has joined. If you are the conference moderator and are experiencing a problem, please hang up and try the call again. If you are still having difficulties, please call Customer Service at 1-800-343-1298 for further assistance. Refund: To request a refund contact billing@usconferencing.com within 30 days of conference call.

25. What is the conference room?
This page displays real time, interactive information about your conference call. The conference moderator controls the conference from this page.

26. Do I have to be a moderator to view the conference room?
No, participants are not able to join a call until the moderator has opened the conference call and entered their PIN (3 digit).

27. Can I add participants to the conference from the web site?
Yes.

28. How does that work?

Clicking on the "Add Participant" link will open a new window, which you can use to add a new participant to the conference. Enter the name and phone number of the person you want to add, choose your sidebar options and click "add participant". Entering the name is optional.

Note: When adding participants to a call you may "add with a Sidebar" or not. Adding them in Sidebar is the default setting. If you add a participant "with Sidebar" please notify all other participants currently on a conference call that you are adding someone else and that they can continue among themselves, but that you will be muted from the call for a moment. When you have successfully connected with the party you are calling you will see a message "You are currently sidebarred with "party name" - you will need to press the ACCEPT button to place them on the conference call and return you to the conference call. Alternately, you may add a party without using the Sidebar function by unchecking the box "add with sidebar."

29. What is a sidebar?
Sidebar is one of the options a moderator has when adding a new participant from the web site. It removes the moderator temporarily from the main conference so he/she can talk with the new participant before adding them to the conference.

30. Why would I use a sidebar?
There are several reasons. If the party you are trying to reach has an extension or has no direct outside phone number, or if you are not sure if they are actually near their phone, you must add with sidebar. If you are having trouble adding them via direct dialing, you should try adding with sidebar to see if the number is correct or there is trouble with the line, etc.

31. Can I end the conference from the web?
The moderator can, by clicking the "End Conference" link on the conference room page. This will end the conference and hang up all the participants.

32. How do I mute a participant?
Click on the mute button in that participant's row on the conference room page. It will go from a mute button to an un-mute button to indicate they are muted. The participant will no longer be heard on the conference call.

33. How do I un-mute a participant?
Just click on the un-mute button and they will be un-muted. The button will return to the original mute button to indicate they are not muted.

34. Can I mute everyone in the conference at once?
Click the "Mute All" link on the toolbar and every participant in the conference except the moderator will be muted.

35. How do I put a participant on hold?
Click on the "hold" button in that participantÕs row on the conference room page. It will go from a hold button to the un-hold button to indicate they are on hold.

36. How do take a participant off hold?
Just click on the un-hold button and they will be put back on the conference call. The button will return to the original hold button to indicate they are not on hold.

37. Can I put everyone in the conference on hold at once?
Click the "hold all" link in the toolbar and every participant in the conference except the moderator will be put on hold.

38. Can I remove a participant from the conference from the web site?
Yes. Click on the remove button on the row of the participant you would like removed. The row will be highlighted grey to indicate they have been removed from the call.

39. How do I change a participant's name? The call name?
You can change the names of any of the participants or the name of the call itself by clicking on the name that you wish to change.

40. I'm the moderator. If I leave the conference room, will it end the conference call?
No. You can leave and re-enter the conference room as often as you like and the conference call will not be affected. You just won't be able to control the conference unless you are logged in to the conference room page itself.

 

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